Support

Help & answers

Short answers about versions, install, keys, extra computers, and discount codes. Still stuck? Contact us.

Which After Effects versions work?

After Effects 22.0 and newer (2022 → 2026), Windows and macOS.

How do I install it?

Open the .zxp with an extension manager (e.g. Anastasiy Extension Manager) with PlayerDebugMode enabled, or copy the folder into the CEP extensions folder and restart After Effects. Full walkthrough on the Install page.

How does the key work?

Each key works on one computer (your panel shows its Computer ID). Paste the key once — it works offline forever. Sharing a key does nothing on other computers.

What if I change computers or lose my key?

Log in and open My Licenses — every key you've generated is saved to your Pineapple Store account. Got a second computer? The one-time $7.90 extra-machine deal in your dashboard covers it.

One key, how many machines?

Strictly one machine per key. Need a second PC? Grab the one-time $7.90 extra-machine slot in My Licenses — one extra slot per account.

Do I need internet?

Only to download. License checks work fully offline.

My key was rejected as invalid. What now?

Check three things: the key belongs to this machine's ID (each key locks to one PC), there are no missing characters when pasting, and Caps Lock didn't alter anything — pasting is safest. Your correct keys are always in My Licenses.

My discount code does not work. Why?

Codes must match exactly, and some can only be used a set number of times — a used-up code shows “fully used”. Add the code in the Store first, then make your key.

How do I pay for the extra-machine slot?

Open My Licenses, enter your second PC's 8-character Machine ID in the deal card, and check out with the $7.90 PayPal button. Your second key appears instantly.

Still stuck? Talk to a human

Email us any time — add your order ID or Machine ID and we reply within a day.

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